The Customer Service Personal
Talent Skills Inventory
The Personal Talent Skills Inventory
is a powerful screening and hiring tool designed to
provide accurate insight into a customer service representative’s
strengths and weaknesses.
Through accurately scored data,
The Personal Talent Skills Inventory identifies how
an employee’s mind interprets his/her experiences.
It also identifies how they are most likely to react
in any given situation. Finally, it conveys information
about how the employee thinks. The results are translated
into simple scores that can then be easily understood,
compared and assessed to determine whether or not
an employee would be an asset in your customer service
department.
Contact us
for more information or pricing for this assessment.
MFS Customer Service™
(DISC)
MFS Customer Service report offers specific
techniques for developing communication excellence
with customers, and facilitates superior team interactions.
Employees will be able to recognize your customer's
different interactive styles and develop their approach
accordingly.
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for more information or pricing for this assessment.
MFS Personal Interests, Attitudes
And Values™
Why people do what they do affects performance
both on and off the job. The MFS Personal Interests,
Attitudes and Values Report measures the relative
prominence of six basic interests or motives: theoretical,
utilitarian, aesthetic, social, individualistic, and
traditional values. Values and Attitudes help to initiate
our behavior, and are sometimes called the hidden
motivators because they are not always readily observed.
The report helps illuminate those motivating factors
and attitudes and allows a person to understand the
driving forces behind their decisions.
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for more information or pricing for this assessment.
Time Mastery Profile®
This instrument helps individuals to
assess their personal time management strengths and
weaknesses. The profile explores 12 areas including
procrastination, goals, scheduling, delegating, dealing
with interruptions etc.
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for more information or pricing for this assessment.
Coping & Stress Profile®
This profile examines your current level
of stress, your coping resources and satisfaction
levels in four life areas including personal, work,
couple and family.
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for more information or pricing for this assessment.
Discovering Diversity Profile®
Differences in the workplace - whether
cultural, economic, racial or other - can bring about
one of two results. You can either have a rich blend
of knowledge and personalities, or you can constantly
battle with clashes. In the Discovering Diversity
Profile, you will have the opportunity to uncover
diversity issues and attitudes and learn to use them
productively.
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for more information or pricing for this assessment.
Personal Listening Profile®
With the Personal Listening Profile,
you will learn to develop effective listening strategies,
discover your preferred listening approach (appreciative,
empathetic, comprehensive, discerning and evaluative)
and have a great capacity for overall communication
with others.
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for more information or pricing for this assessment.
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