The Customer Service Personal
Talent Skills Inventory
The Personal Talent Skills Inventory
is a powerful screening and hiring tool designed to
provide accurate insight into a customer service representative’s
strengths and weaknesses.
Through accurately scored data,
The Personal Talent Skills Inventory identifies how
an employee’s mind interprets his/her experiences.
It also identifies how they are most likely to react
in any given situation. Finally, it conveys information
about how the employee thinks. The results are translated
into simple scores that can then be easily understood,
compared and assessed to determine whether or not
an employee would be an asset in your customer service
department.
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DISC Customer Service Profile
The DISC Customer Service Profile is
an absolutely vital tool in helping customer service
agents effectively identify behavioral patterns of
clients, assess their needs and wants, and offer acceptable
solutions. By learning the skills needed to identify
behavioral styles, the customer service representatives
are empowered to converse with your customers in language
that will be openly received. This profile is also
exceptional for employees and managers. They can learn
more about each other in 15-minutes than they could
while working together for an entire year.
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PIAV Assessment
Why people do what they do is a core
issue of customer service. Values and attitudes help
initiate our behavior and are sometimes called the
hidden motivators because they are not always readily
observed. The Personal Interests, Attitudes and Values
(PIAV) Report measures the relative prominence of
six basic interests or motives and delivers a report
that helps illuminate the motivating factors and attitudes
in people. This, in turn, allows a customer service
rep to understand the driving forces behind their
own decisions and the actions/decisions of the clients
they are charged with assisting.
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